The Effective Supervisor

Suitable for any newly promoted Supervisor, shop floor or office based, and those who have never had the benefit of any formal training. It can also be adapted to suit the Team Leaders role.

Objectives:
This comprehensive programme provides a valuable insight into the knowledge and skills required by today’s supervisor.
Depth of content is dependent on course length and the programme can be tailored to specific needs and run on consecutive days or over a longer period eg. One day per month to allow Team Leaders or Supervisors to practice the skills.

Content:
Content will depend on the programme length. Below is a selection of suggested topics.

The Role of the Supervisor
• Key areas of responsibility
• Job descriptions and Standards of performance

Communication
• Interviewing skills
• Body language
• Giving and receiving feedback
• Assertiveness

Motivation
• The principles of motivation
• Approaches to motivation

Planning and control
• Planning the teams work
• Managing your own time
• Delegation skills

Appraisal Skills
• Benefits of appraisal
• Preparation for the meeting
• Running the meeting
• Agreeing objectives
• Assessing training needs

Programmes can be tailor-made to your specific requirements.