A Guide to Assertiveness

A Guide to Assertiveness

Suitable for those who either behave too aggressively or passively towards others and would benefit from adopting a more balanced, empathetic approach

Objectives:
Delegates will learn the difference between aggressive, passive and assertive behaviors and learn how to use the skills in order to operate more effectively both in and out of work

Content Covers:
• The problems of aggressive and passive behaviours
• Understanding assertiveness and the benefits
• The steps of assertiveness
• Assertive communication
• Assertive body language
• Calming down angry people
• Making yourself heard
• How to say "no"
• Workable compromise
• Handy assertive techniques

Programmes can be tailor-made to your specific requirements.