Internal Customer Care

Internal Customer Care

Suitable for organisations who feel that production; sales and external customer relationships are being affected by ineffective communication and empathy between departments

Objective
This participative workshop will demonstrate the importance of the internal supply chain and examine methods to improve attitudes and behaviours between individuals in the organisation

Content Covers:
• Who are our customers?
• Examining the customer supply chain
• What effect do the relationships have on the external customer?
• Communication barriers
• SWOT Analysis
• Developing an empathetic approach
• Basic communication strategies
• Action plans for improvement

Programmes can be tailor-made to your specific requirements.