Maximising Incoming Orders

Maximising Incoming Orders

Suitable for personnel who are responsible for dealing with sales orders from new and existing customers and are in a prime position to make the best of these incoming opportunities

Objectives:
Delegates will learn how to build and cross-sell on the incoming sales order by applying excellent service levels, establishing rapport and recognizing which additional products or services will benefit the customer

Content covers:
• Why cross selling is important
• Perceptions of selling
• Hard versus soft sell
• The conversational approach
• Selling through improved customer care
• Asking the appropriate questions
• Active listening
• Features and benefits
• Objection handling
• Closing techniques
• Role-play

Programmes can be tailor-made to your specific requirements.