Negotiation Skills

Negotiation Skills

Suitable for anyone in the oganisation who has to negotiate with either colleagues, complainants or suppliers

Objectives:
At the end of this programme delegates will have a good understanding of the negotiation process and be aware of a structure and techniques to conduct a successful win- win outcome

Content covers:
• Understanding negotiation – adversarial versus co-operative approach
• Preparation
• The negotiation stages
• Communication skills
• Body language
• Moving to agreement
• Closing the negotiation
• Understanding tactics
• Practical negotiation role play

Programmes can be tailor-made to your specific requirements.