Selling for the non-sales person

Selling for the non-sales person

Suitable for support personnel who can either “make or break” the sale dependent on their attitude and customer handling skills. Typical delegates are Service Engineers, technical support and accounts personnel

Objectives:
This programme will ensure support personnel are fully aware of the part they play n the sales process and show them how to develop positive customer relationships

Content covers :
• Who is the customer?
• External and internal
• Where do you stand in the customer supply chain?
• The importance of attitude
• Maximising sales opportunities
• Asking the right questions
• Listening skills
• Passing on information and following through.

Programmes can be tailor-made to your specific requirements.