Problem Solving and Decision Making

Problem Solving and Decision Making

Suitable for anyone in the organisation whose work involves solving problems and meeting new challenges

Objectives:
At the end of this practical workshop delegates will know how to analyse the most likely cause of a problem, have examined the various methods of identifying solutions and be able to plan, implement and evaluate the most effective solution

Content covers:
• Stages in the problem solving process
• Problem identification techniques
• Fishbone diagrams
• 4 M’s, 4 S’s, 4 P’s
• The role of questioning in problem solving
• Creative problem solving
• Mapping techniques
• Brainstorming principles and synergy
• Analysing and evaluating solutions
• Solution Implementation
• Evaluation

Programmes can be tailor-made to your specific requirements.