Productive Communication

Productive Communication

Suitable for individuals within the work environment who feel they would benefit from an improved understanding of communication between colleagues, customers and peers.

Objectives
This useful one day programme will provide an understanding of differing communication styles and how to �tune in� to others. Delegates will also learn a range of skills designed to improve communication and relationships with others.

Content covers:
• Barriers to the communication process
• Awareness of other communication styles
• Questioning skills
• Active listening
• Body language
• Difficult communication techniques
• An insight to assertiveness

Programmes can be tailor-made to your specific requirements.