Professional Customer Care Skills

Professional Customer Care Skills

Suitable for anyone within the organisation who is required to handle customers, internal and external, in a diplomatic and professional manner

Objectives:
This one day programme will make delegates appreciate the importance of all customers and show them how to maximize relationships through improved attitude and behaviour

Content:
• Why is customer care so important?
• Who are our customers
        - Internal and external
• Customer supply chain
• Projecting a professional image
• Moments of truth
• Gaining customer feedback
• Effective communication
• Telephone technique
• Dealing with difficult situations and customers

Programmes can be tailor-made to your specific requirements.