Team Leader Development

Team Leader Development
Suitable for the newly promoted Team Leader, shop floor or office based, and those who have never had the benefit of any formal training in this role.

This workshop provides a valuable insight into the knowledge and skills required by the Team Leader who is responsible for providing direction and support as well as working alongside the team. Content can be tailored to suit specific objectives and course length is dependent on the depth of content to be covered

• Understanding the role
• Skills and qualities required
• Performance standards and SMART objectives
• Empowerment and accountability
• The value of feedback
• Interviewing and conversational skills
• Body language awareness
• Managing Difficult Situations
• Dealing with poor performance
• Planning your own and the teams work
• Delegation skills