Pro-active Telephone Selling

Pro-active Telephone Selling

Suitable for personnel who are required to maximise incoming orders as well as those who must actively prospect for new business or follow up quotes

Objectives:
Delegates will learn to appreciate the importance of a pro-active approach when dealing with existing and potential customers. They will be given an easy strategy to use when making outgoing calls as well as techniques to maximize incoming enquiries and learn how to implement the acquired techniques.

Content covers :
• Understanding customer attitudes
• Essential qualities
• Positive phraseology
• The impact of body language
• Opening the call
• Fact finding and listening
• Features and benefits
• Objection handling
• Closing techniques
• Role-play
Programmes can be tailor-made to your specific requirements.