“I believe that my team are the key to our success and that motivating, developing and managing them are paramount to business growth. Julie has brought cost effective, successful techniques and a personality that ‘gets the job done’ every time. We consider her part of our Company and without her support we would not have been able to achieve success. I would definitely recommend her to others looking for effective training”.
Kath Doran, Managing Director, Spectrum Plastics
“Julie delivered Customer Service training across our sales office and after sales functions, covering telephone techniques, customer care and concepts of the internal customer. The training was developed to address particular objectives as part of our ongoing investment in staff. It was extremely well received, especially the recorded phone call ‘role plays’, being both professional and great fun. I would certainly recommend Julie as a cost-effective external resource who quickly built a rapport with our team. She had empathy for the organizational issues and generated enthusiasm across the business for taking customer service to a higher level.”
Norcros Group (Holdings) Ltd
The IPIA ( Independent Print Industry) offers a number of training courses to the Print Industry. The feedback from Julie’s courses is always excellent and I think she has a rare mix of empathy and common sense in her approach to the topics she covers.She is professional, well organised and well prepared. The courses are of real value to anyone who wants to develop their communication skills and understand how to manage their time to become more effective in their roles.
Julie delivered Customer Service training to our Customer Service Team, covering telephone techniques, customer care and concepts of the internal customer, and time management. Research before and familiarisation with the team and business ensured the training was accurately targeted. She generated enthusiasm across the business for taking customer service to a higher level.It was extremely well received, being both professional and great fun. I would certainly recommend Julie as a cost-effective external resource.
Lesley Pygall, Customer Service Manager, Forticrete Roofing
“A very knowledgeable and positive up-beat presentation”.
“The course was delivered with clarity and humour and the reference notes were excellent for my sales calls”.
“Great tutor and made everyone feel welcome and want to take part”.
“Very knowledgeable and kept interesting by a variety of learning methods”
“Excellent again- always worthwhile attending no matter how much experience you have”.
“Amazing course. Julie has so much background and history in sales and gave some great examples”.
“Julie obviously has an in-depth knowledge of sales”.
“The 121 coaching was really helpful and I can’t wait for our next session”
“Certainly insightful and made me think differently in my approach”.
“Gave me lots of ideas for how I can manage my team”.
“A really enjoyable and worthwhile management programme”.
“I was really apprehensive about doing the practical presentations but it was a very worthwhile exercise”.
“I now feel confident at carrying out my appraisals”.
“I gained some really useful time management tips – can’t wait to try them out!”.
“I feel better equipped to organise my tasks and deal with the interruptions effectively”