Customer Service Training

Employees also need to be aware of the concept of the Internal Customer and how by providing them with the service required will have a positive knock on effect for the external customer. A Mystery Shopper Exercise is an ideal opportunity to find out how your valuable customers are looked after and can be arranged prior to the training is designed and delivered

Content will cover topics such as:

• Importance of first class service
• Who is the customer – Internal and external
• The customer supply chain and moments of truth
• What is the customer looking for?
• Communication process
• Telephone and email protocol
• Dealing with difficult situations and customers