Telesales Training

Selling products and services via the telephone requires different techniques from face to face selling. It’s essential that telephone sales people make the best of all incoming enquiries and are able to maximise the sales opportunity. Many are tasked with resurrecting former customers or gaining new ones. This programme will provide delegates with the skills needed to satisfy all these objectives. Participative exercises will allow them to practice and perfect their telephone selling techniques.

Content can be tailored for individuals and your organisation but could include the following:

• Understanding why customers buy
• Projecting your personality over the phone
• Use of positive language
• Building rapport
• Structure of the call
• Fact finding and active listening
• Features and benefits
• Objection handling
• Closing techniques